Return & Exchange Policy

Thank you for choosing MrSpinel for your gemstone purchases. We strive to provide high-quality gems that meet your expectations. Please review our return and exchange policy carefully.

Exchange Policy

We offer exchanges within three (3) working days from the date of purchase. To be eligible, the item must be in its original condition, with all tags and packaging intact. Customized items are not eligible for exchange or return. Any item showing signs of wear, alteration, or damage will not be accepted. Exchange requests beyond the specified timeframe will not be entertained.

Refund Policy

We do not offer refunds for any purchases. Our priority is ensuring customer satisfaction through our exchange policy.

Exchange Procedure

To initiate an exchange, contact our customer service team within the specified timeframe. Provide your original purchase receipt and details of the item. Our team will guide you through the process, and once the returned item is inspected, we will proceed with the exchange.

Exclusions

Customized or personalized items cannot be exchanged unless there is a manufacturing defect. Items purchased during sales or promotions may have different exchange policies—please refer to the specific terms of the promotion.