Welcome to MrSpinel. By accessing or purchasing from our website, you agree to abide by the following terms and conditions. Please read them carefully before making a purchase.

1. General Terms

  • MrSpinel reserves the right to update, modify, or change these terms at any time without prior notice.
  • By using our website, you confirm that you are at least 18 years old or have permission from a legal guardian.
  • All content, images, and product descriptions on this website are the property of MrSpinel and cannot be used without permission.

2. Product Information & Authenticity

  • All gemstones sold by MrSpinel are authentic, natural, and ethically sourced.
  • We provide certification for gemstones upon request.
  • Due to the nature of gemstones, slight variations in color, size, and clarity may occur.

3. Orders & Payments

  • We accept payments via credit/debit cards, PayPal, and bank transfers.
  • Full payment must be received before an order is processed and shipped.
  • Once an order is placed, it cannot be modified or canceled after confirmation.

4. Shipping & Delivery

  • We offer worldwide shipping with reliable courier services.
  • Orders are processed within 2-3 business days, and estimated delivery takes 5-10 business days, depending on the destination.
  • Customers are responsible for any custom duties or import taxes imposed by their country.
  • MrSpinel is not liable for delays caused by customs or unforeseen shipping disruptions.

5. Returns & Exchanges

  • We offer a 7-day return policy from the date of delivery.
  • Items must be returned in their original condition, unworn, and with all certification documents.
  • Customers are responsible for return shipping costs unless the return is due to a mistake on our part.
  • Refunds will be processed once we receive and inspect the returned item.

6. Damaged or Incorrect Items

  • If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
  • We will arrange for a replacement or refund after verifying the issue.

7. Custom Orders

  • Custom orders (special cuts, personalized selections) cannot be returned or refunded.
  • A deposit may be required for custom orders, and production times will be communicated before order confirmation.

8. Privacy Policy

  • We respect your privacy and protect your personal data in accordance with our Privacy Policy.
  • We do not share or sell customer information to third parties.

9. Limitation of Liability

  • MrSpinel is not responsible for any indirect, incidental, or consequential damages arising from the use of our products or website.
  • We are not liable for any loss due to incorrect handling, improper care, or third-party alterations to gemstones.