General Questions

Are your gemstones authentic?

Yes! All our gemstones are 100% authentic and come with certification to ensure their quality and authenticity.

Do you offer worldwide shipping?

Yes, we ship worldwide! We also offer free shipping on orders over $500.

Can I request a custom gemstone?

Absolutely! We specialize in sourcing and custom-cutting gemstones to meet your specific requirements.

How can I be sure of the gemstone quality?

Every gemstone at MrSpinel is handpicked and certified by experts to guarantee top-tier quality.

What types of gemstones do you sell?

We specialize in Spinels, Sapphires, Rubies, and other precious stones, all carefully sourced for their beauty and quality.

Orders & Shipping

What payment methods do you accept?

We accept major credit/debit cards, PayPal, and bank transfers for secure and convenient transactions.

How long does shipping take?

Shipping times vary by location, but most orders arrive within 5-10 business days.

Do you provide tracking for my order?

Yes! Once your order is shipped, we will send you a tracking number so you can follow your package.

How can I contact you?

You can reach us via email (info@mrspinel.com) or WhatsApp (+66 61 562 2455) for any inquiries.

What should I do if my gemstone arrives damaged?

We take great care in packaging, but if your gemstone arrives damaged, please contact us immediately, and we will arrange a replacement or refund.